Kazi Fahim Adnan

Professional Background:

Experience
•AIMS Education, May 2024-Till Now
•IDP Education, Jan 2023 – Feb2024
•AHZ Associates Bangladesh
Manager-Talent and Performance Management, Aug 2022 – Oct 2022
Senior Education Counselor, Apr 2021 – Jul 2022
Manager- HR & Accounts, Nov 2020 – Mar 2021
•Stemz Healthcare Center, Centre HR & Admin Nov 2018 – Oct 20
•Step Media Ltd, Assistant Manager HR & Admin, Aug 17 – Oct 18
•PRAN-RFL Group-DPL, Assistant Manager Human Resources,
Education
•MBA (HRM) BRAC University, 2014 – 2016

 

Specializations/Areas of Expertise:

Key skills or areas of specialization relevant to the role.

 

Operational Leadership: Oversee and manage daily operations of the branch, ensuring efficient workflow and adherence to company policies and procedures.

 

Team Management: Lead and mentor teams across various
departments, including counseling, applications, compliance, and possibly others, fostering a collaborative and productive work environment.

 

Performance Optimization: Monitor key performance metrics such as sales targets, profitability, and operational efficiency, and implement strategies to achieve and exceed these targets.

 

Customer Service Excellence: Ensure exceptional customer service delivery by resolving escalated issues, addressing customer inquiries, and maintaining high standards of service quality.

Cross-functional Collaboration: Work closely with marketing teams to align lead generation strategies and promotional activities with branch objectives and market trends.
Regulatory Compliance and HR Coordination: Ensure compliance with regulatory requirements, HR functions, and maintain a thorough understanding of industry  regulations and standards.

 

Personal Achievements and Milestones:

Licenses & Certifications
• Enroly CAS Shield Certified Agent User – Enroly
• Code of Conduct Agent & Counsellor – British
Council,Issued Feb 2023 – Expires Feb 2025
• UK’s agent and counsellor certified training and
assessment – British Council,Issued Feb 2023 – Expires Feb
2025
• Administrative Professional Foundations – LinkedIn
• Building Rapport with Customers – LinkedIn
• Customer Service Foundations – LinkedIn
• Effective Listening – LinkedIn
• Shane Snow on Storytelling – LinkedIn
• Time Management Fundamentals – LinkedIn